Shipping Policy

Esscenzas – A company by 3tres3 LLC

Last Updated: April 26, 2025

At Esscenzas, we are committed to delivering your favorite fragrances safely and quickly. Below you will find details about our shipping methods, processing times, and policies.

Shipping Times & Processing

• Order Processing: All orders are processed and shipped within 1–2 business days (excluding weekends and holidays).

• Delivery Timeframes:

• Standard Shipping (U.S.): 3–7 business days

• Express Shipping (U.S.): 1–3 business days

• International Shipping: 7–15 business days (may vary based on customs)

Please note: Shipping timeframes are estimates and may vary due to carrier delays or weather conditions.

Shipping Carriers

We work with trusted carriers, including:

• USPS

• UPS

• DHL

• FedEx (in select cases)

You will receive a tracking number via email once your order ships.

Shipping Costs

• Standard U.S. Shipping: Calculated at checkout based on location and order weight.

• Free Shipping: May be available on select promotions or orders over a certain amount (announced on the site).

• International Shipping: Rates vary by country and will be calculated at checkout.

International Orders

• Customs & Duties: Customers are responsible for any import duties or taxes imposed by their local authorities.

• Shipping Delays: Customs procedures may cause delays. Please contact your local customs office for more info.

Lost or Delayed Packages

If your package is delayed or shows as delivered but you did not receive it:

• Wait 48 hours — sometimes carriers update delivery status early.

• Contact us at support@esscenzas.com so we can assist in locating or resolving the issue.

Esscenzas is not responsible for packages lost due to incorrect shipping addresses entered by the customer.

Shipping Restrictions

Due to transportation regulations:

• We may not be able to ship certain items (like aerosols) internationally.

• Delivery may be limited in some countries or military zones.

For questions or help with your order, contact our support team:

Email: support@esscenzas.com

Hours: Monday–Friday, 9 AM – 6 PM PST